Returns & refund
- Can I Return The Goods I have Ordered ?
We hope you are happy with your order. However, if for any reason you are not completely satisfied then please contact us at Customer Care within 14 days of receipt of your parcel, and our customer service team will be pleased to assist you by raising a returns on your order for the item(s) being returned.
Please ensure that you have your order reference number ready when contacting us. Items MUST be returned in unused, unopened, undamaged condition in its original packaging (where packaging is applicable). Unfortunately we won’t be able to accept items that don’t meet these criteria or without prior authorization.
Original shipping charges and taxes (23% VAT) are non-refundable. The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.
- Damaged Items
Please contact customer care for further assistant. In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. Any reasonable postage costs incurred in the return of faulty goods will be refunded. Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
- Non-Returnable Items
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back at the original condition. You are responsible for any costs associated with returning the item to us including any currency conversion costs